Welcome to Adam's Pharmaceutical Services
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Welcome to Adam's Pharmaceutical Services
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Shipping policy

Last updated: 29 August 2026

This Shipping and Pickup Policy applies to public retail orders placed with ADAM'S PHARMACEUTICAL SERVICES PTY. LTD. (ABN 24 614 637 615) through adamspharmaceuticalservices.com.

  1. Delivery area

We currently deliver to addresses within Australia. We do not offer international delivery through the public online checkout.

Some products may be unavailable for delivery to certain locations because of carrier, safety, regulatory or practical restrictions.

If we cannot lawfully or reasonably deliver an item to your address, we will contact you and arrange an appropriate solution, which may include cancelling and refunding the affected item.

  1. Order processing

Orders are normally processed within 1–2 business days after payment is confirmed. Business days exclude weekends and public holidays in New South Wales.

Processing times are estimates. High order volumes, stock verification, payment review or circumstances outside our reasonable control may cause delays.

  1. Public retail delivery charges

Standard Australia-wide delivery is $14.95 for public retail orders below $100.

Standard delivery is free for public retail orders of $100 or more after discounts and before any non-product charges.

The delivery charge shown at checkout is the charge that applies to the order.

If a remote location, unusually large order or carrier restriction requires a different arrangement, we will contact you before dispatch and will not impose an additional charge without your agreement.

  1. Estimated delivery times

After dispatch, estimated delivery is:

• 2–7 business days for metropolitan areas
• 5–12 business days for regional or remote areas

These are estimates only and are not guaranteed delivery dates. Weather, carrier disruptions, peak periods, natural events and other circumstances outside our reasonable control can affect delivery.

  1. Tracking and delivery

Where tracking is available, we will send tracking information to the email address or mobile number supplied with the order.

Carrier delivery practices, including safe-drop or authority-to-leave options, are subject to the carrier’s terms and the instructions selected by the customer. Please use a secure delivery address.

  1. Address accuracy and failed delivery

Please check your name, delivery address, postcode, unit number and contact details before submitting the order. Contact us immediately if anything is incorrect.

If an order is returned because the address was incorrect, incomplete, inaccessible or the parcel was not collected, we may ask you to pay the reasonable cost of redelivery.

This does not limit any rights you may have under the Australian Consumer Law.

  1. Split shipments and stock availability

We may send an order in more than one parcel. You will not be charged additional delivery fees solely because we split the shipment.

If an item becomes unavailable after you order, we will contact you. We may offer a refund, substitution with your agreement, or another reasonable solution. We will not knowingly take payment for goods we cannot supply.

  1. Delayed, missing or damaged deliveries

If tracking shows an unusual delay, the parcel appears lost or the order arrives damaged, contact us promptly with your order number and relevant photographs where appropriate.

We will investigate with the carrier and provide any remedy required by law.

Please do not discard damaged goods or packaging until we advise whether they are needed for the carrier investigation.

  1. Warehouse pickup

Free pickup is available from:

ADAM'S PHARMACEUTICAL SERVICES PTY. LTD.
Unit 18, 46 Wellington Road
South Granville NSW 2142

Pickup hours are Monday to Friday, 9:00 am–5:00 pm, excluding public holidays.

Do not attend until you receive confirmation that your order is ready for collection.

Bring your order number and suitable identification. If another person will collect the order, contact us beforehand.

Cash on pickup is available only when that payment option is selected and the order is collected from the warehouse.

  1. Wholesale and trade orders

Wholesale and approved trade accounts may have separate minimum quantities, delivery areas, freight charges, payment terms and fulfilment arrangements.

Those agreed trade terms take priority over this public retail policy for the relevant trade order.

For delivery or pickup assistance, email adam@adamspharmaceuticalservices.com and include your order number.