Privacy policy

Last updated: 29 August 2026

ADAM'S PHARMACEUTICAL SERVICES PTY. LTD. (ABN 24 614 637 615) respects your privacy. This policy explains how we collect, hold, use and disclose personal information when you visit adamspharmaceuticalservices.com, contact us, create an account, place an order, collect an order or otherwise deal with us.

1. Personal information we collect

Depending on how you interact with us, we may collect your name, billing and delivery addresses, email address, phone number, account credentials, order history, product selections, pickup details, communications, returns information and marketing preferences.

We may receive transaction status and limited payment information from payment providers. We do not intend to store complete card numbers through our general business systems; card information is processed by the payment provider selected at checkout.

We also collect technical and usage information such as your IP address, browser and device information, pages viewed, referring links, cookies and similar identifiers, subject to your available choices.

Product selections and purchase history may in some cases indicate health-related interests. Please do not send medical records or unnecessary sensitive information through general website forms or email.

1. How we collect information

We collect information directly from you when you browse, create an account, place an order, subscribe to marketing, contact us, request a return or collect goods.

We may also receive information from Shopify, payment processors, delivery providers, fraud-prevention services, analytics providers, wholesale account administrators and other service providers involved in your transaction.

1. Why we use personal information

We use personal information to:

• Provide and improve the website
• Process payments and orders
• Arrange delivery or warehouse pickup
• Communicate with you about orders
• Manage accounts, returns and customer service
• Prevent fraud and misuse
• Maintain business and transaction records
• Comply with legal obligations
• Protect our rights, customers and systems
• Analyse store performance
• Send marketing communications where permitted

We may also use or disclose information for another purpose where you consent, where you would reasonably expect it, or where required or authorised by law.

1. Who we disclose information to

We may disclose relevant personal information to:

• Shopify and its service providers
• Payment processors such as PayPal and any activated card gateway
• Banks and financial service providers
• Delivery and logistics providers
• IT, hosting, security and analytics providers
• Customer-service, accounting and professional advisers
• Regulators, courts and law-enforcement bodies where required or authorised
• A buyer or adviser in connection with a proposed business transaction

We disclose only information reasonably required for the relevant function and expect service providers to handle information appropriately.

1. Shopify and payment providers

Our online store is hosted by Shopify. Shopify processes customer personal information to provide the platform and related services. More information is available in Shopify’s consumer privacy policy at:

https://privacy.shopify.com/en

Payment providers process payment and identity information under their own terms and privacy practices.

If you use PayPal, its Australian privacy information is available at:

https://www.paypal.com/au/legalhub/privacy-full

Please review the privacy information presented by any other payment provider you select at checkout.

1. Overseas processing and disclosure

Some service providers operate or store data outside Australia. Personal information may therefore be processed in countries including Canada, the United States, Singapore, Ireland, the United Kingdom and other countries where Shopify, payment providers or their service providers operate.

Where Australian privacy law applies, we take reasonable steps appropriate to the circumstances to ensure overseas handling is consistent with applicable requirements.

1. Cookies and analytics

We and our service providers use cookies and similar technologies to operate the website, remember preferences, keep the cart working, secure transactions, measure performance and understand how customers use the store.

You can manage cookies through your browser and any cookie controls presented on the website. Blocking essential cookies may prevent parts of the store or checkout from working correctly.

1. Marketing communications

We send commercial electronic messages only where we have the consent or other legal basis required. Marketing messages will identify the sender and include a functional way to unsubscribe.

You can unsubscribe using the link in a message or by emailing adam@adamspharmaceuticalservices.com.

Transactional communications concerning an order, account, safety matter or service are not marketing and may still be sent where necessary.

1. Security and retention

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no internet transmission or storage system is completely secure.

We retain information for as long as reasonably needed for the purposes described in this policy, to meet legal, tax, accounting, dispute-resolution and fraud-prevention obligations, and then securely delete or de-identify it where appropriate.

1. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Email your request to adam@adamspharmaceuticalservices.com.

We may need to verify your identity and may refuse or limit a request where permitted by law, explaining the reason where required.

1. Privacy complaints

If you have a privacy concern, email adam@adamspharmaceuticalservices.com with enough information for us to investigate. We will acknowledge and respond within a reasonable time.

If you are not satisfied and the Privacy Act 1988 applies, you may be able to complain to the Office of the Australian Information Commissioner:

https://www.oaic.gov.au/privacy/privacy-complaints

1. Data breaches

If a data breach occurs, we will assess and respond to it in accordance with applicable law, including notification obligations where they apply.

1. Changes to this policy

We may update this policy when our practices, service providers or legal obligations change. The current version will be posted on the website with its last-updated date.

1. Contact

ADAM'S PHARMACEUTICAL SERVICES PTY. LTD.
ABN 24 614 637 615
Unit 18, 46 Wellington Road
South Granville NSW 2142
Australia

Email: adam@adamspharmaceuticalservices.com